Terms of Use and Sale

Last updated: 14 October 2026

These terms are an agreement between you, the parent or guardian, and us. Please read them with our Privacy Policy, which explains how we look after your family's information.

1. Who we are

This website and the Service are run by Bright Sparks Education ("we", "us"), a company registered in England and Wales. Our company details, including our registered office address, are on the public register at Companies House. You can contact us at [email protected]. These terms cover our website, the student and parent app, online courses, mock exams, the Weekly Vocab Boosters, Flourish Club classes and our other services (together, "the Service").

2. Your family's account

• A parent or guardian signs up. The account must be created by a parent or guardian aged 18 or over. When you register, we create two logins: one for your child (a username and password) and one for you (your email address and password).
• We check your email address. We send a 6-digit code to the email you give us, and the account is only created once you enter it. Please give a real email address that you check, because receipts, reports and password help are sent there.
• Keep details accurate and passwords safe. You are responsible for your child's use of the Service and for keeping both passwords private.
• One child per login, one device at a time. Each student login is for one child only. If the account signs in on a new device, the other device is signed out. Logins must not be shared with other families. We look for signs of shared logins (for example, an account used from many different places), and we may sign the account out, contact you, or suspend the account if it is being shared.

3. Free resources

Some of what we offer is free, including free assessments, free courses and the Weekly Vocab Booster and Weekly FSCE Vocab Booster. Free resources are offered as they are, and we may change, pause or end them at any time. Using a free resource does not commit you to buy anything.

4. Buying courses, classes and events

• Prices are in pounds sterling and are shown before you pay. Any discount or scholarship is confirmed in writing when it is offered.
• Payments are taken by our payment providers: PayPal, Stripe and, for monthly classes, GoCardless (Direct Debit). Some families pay by bank transfer. We never see or store your full card details.
• Access is given to the named student account once payment is confirmed.
• Monthly plans renew automatically until you cancel. You can cancel at any time and the cancellation takes effect at the end of the period you have paid for.
• Bookings for mock exam days, workshops and similar events follow the date, place and details shown when you book.

5. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you can usually cancel a purchase within 14 days and get a full refund.

• Digital content (online courses, mock exams, booster word lists): when you buy, you ask for immediate access and agree that once the student starts the content (a lesson, quiz or mock exam), the right to cancel ends.
• Classes and services (for example live or after-school classes): if you ask us to start within the 14 days and then cancel, we refund what you paid less a fair amount for the sessions already provided.

To cancel, email us from the parent email on the account within 14 days of buying.

6. Fair use of our materials

Our lessons, questions, mock papers, word lists and answer sheets belong to us (or are licensed to us). They are for the personal use of the student on the account. You must not copy, share, sell, scrape or publish them, or try to get round the Service's security. Printed papers and answer sheets carry a small watermark with the account's email and the date. We watch for unusual use, such as papers being opened much faster than a child could work through them, and we may suspend or close accounts that break these rules.

7. Messages we send

• Account emails (sign-up codes, receipts, password help, booking confirmations) are always sent, because the Service cannot work without them.
• Progress reports and weekly vocabulary checks go to the parent email. You can turn the weekly report off in My account.
• Tips and offers are only sent if you agree, and you can stop them at any time with the unsubscribe link or in My account.
• WhatsApp messages (the weekly vocab quiz and news about your child's classes) are only sent if you tick the box and give a mobile number. You can stop them at any time in My account or by telling us.

8. Learning results

Mock scores, topic analysis and other results are guides to help your child practise. They are not predictions or guarantees of any exam result.

9. What we promise, and what we don't

We work hard to keep the Service accurate, available and useful. We cannot promise that it will always be available or free of errors, or that your child will get a particular result. Nothing in these terms limits any liability that the law does not allow us to limit, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

10. Changes, and closing your account

We may update our courses, our prices for future purchases, and these terms. If we make an important change to these terms we will email the parent address on the account before it takes effect. You can close your account at any time by emailing us; paid access continues until the end of the period you have paid for. You can also ask us to delete your family's data, as explained in our Privacy Policy.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also use your local law and courts.

See also our Privacy Policy and Safeguarding Statement.